Published

10 October, 2024

by

Arielle Bodenstein, Claudia Henderson

The Problem Paradox

How strategy and storytelling can reshape our relationship with problems.


The creative industry loves to talk about solutions. But what if our greatest asset is problems? What if the very thing we like to avoid — the thing we see as an unwelcome or uncomfortable obstacle to doing our most significant work — is, in fact, the most essential part?

In this talk give at The Design Conference (2024), FTP's Claudia and Arielle argue the importance of problems in our work and in the world. Drawing on their experience as strategists and storytellers, they explore what it could look like if we embraced complexity, sought out friction, and saw the potential in problems.


From complex challenges to compelling stories, Claudia (Strategy Director) and Arielle (Senior Storyteller & Strategist) are fundamental to guiding and defining the work of a globally recognised brand agency, For The People. As the strategy/storytelling leads on some of FTP’s most successful and awarded projects, the pair have formed an uncommonly strong partnership (and a slight co-dependency). With a shared desire to uplift unheard voices, unearth moving stories and unleash the power of problems, they’re the vital link between challenge and solution — allowing FTP to build brands that are honest, ambitious and always...for the people.

Acknowledgement of Country

The For The People team are spread across the world – but the majority of us currently live on the land known most commonly today as “Australia”.

 This land has been home to designers, artists, storytellers and planners for tens-of-thousands of years – so our time contributing to these crafts constitutes only a near-infinitesimally small fraction of that history.

 It’s with profound admiration and deep respect, then, that we acknowledge Aboriginal and Torres Strait Islander peoples as the First Peoples of this country and extend that respect to Elders past and present. They shaped (and continue to shape) the history of this land, they cared for (and continue to care for) its natural environment, and they never ceded its sovereignty. It always was, and always will be, Aboriginal land.

Acknowledgement of Diversity

All fields are improved by diversity – but that's especially true for creativity. We welcome everyone – the neurodiverse, members of the LGBTQI+ community, all (legal working) ages, all ethnicities, all genders, parents, those from unconvential educational backgrounds, people with disability – because we believe both our work and our workplace are improved by diversity of thought and perspective, which can only truly come from diversity of culture and experience. Having said that, we also know we can't simply reap the benefits of diversity without reckoning with the inequities so often suffered by less represented communities. We work to be mindful of our biases, to incorporate proactive representation into our processes, and elevate marginalised voices in our work. It's a forever-ongoing–and–improving process – but it's non-negotiable when you're building an agency that's For The People.

Designed and built by For the People ©2025

Acknowledgement of Country

The For The People team are spread across the world – but the majority of us currently live on the land known most commonly today as “Australia”.

 This land has been home to designers, artists, storytellers and planners for tens-of-thousands of years – so our time contributing to these crafts constitutes only a near-infinitesimally small fraction of that history.

 It’s with profound admiration and deep respect, then, that we acknowledge Aboriginal and Torres Strait Islander peoples as the First Peoples of this country and extend that respect to Elders past and present. They shaped (and continue to shape) the history of this land, they cared for (and continue to care for) its natural environment, and they never ceded its sovereignty. It always was, and always will be, Aboriginal land.

Acknowledgement of Diversity

All fields are improved by diversity – but that's especially true for creativity. We welcome everyone – the neurodiverse, members of the LGBTQI+ community, all (legal working) ages, all ethnicities, all genders, parents, those from unconvential educational backgrounds, people with disability – because we believe both our work and our workplace are improved by diversity of thought and perspective, which can only truly come from diversity of culture and experience. Having said that, we also know we can't simply reap the benefits of diversity without reckoning with the inequities so often suffered by less represented communities. We work to be mindful of our biases, to incorporate proactive representation into our processes, and elevate marginalised voices in our work. It's a forever-ongoing–and–improving process – but it's non-negotiable when you're building an agency that's For The People.